Support

FAQ

Common issues

  • Request errors

Errors such as HTTP 400, HTTP 403, HTTP 404 can be generated for a large number of different reasons. Use Fiddler in order to narrow down what is causing the problem. Inspect the response of each failing request as it will include an xml dump of any errors that were encountered.

  • No documents appearing

If you don’t see any documents, please ensure that you’ve added the appropriate indexes to your repository. View the index configuration section under setup for more details.

  • Request redirects to the environments page

Please ensure that the service name has a forward slash appended to it.

e.g. /test/Api/CMIS/T1/object/?id=rootfolder not /test/Api/CMIS/T1/object?id=rootfolder

  • Type not found ‘item’ error (dotCMIS)

This error may be encountered when using dotCMIS. Item type definitions were not included until CMIS 1.1. Unfortunately dotCMIS is only CMIS 1.0 compliant.

This issue can be circumvented by downloading the dotCMIS project and adding the item type. Alternatively, you can use the compiled dll available in the sample application for testing purposes.

Lodging a support request

When lodging a support request please ensure that you include a Fiddler archive containing the failing request and response. View the Setup/Fiddler section for more information.